സോഫ്റ്റ്വെയർ അപ്ഡേറ്റിനെ തുടർന്ന് ഫോൺ ഡിസ്പ്ലേയിൽ വരകൾ പ്രത്യക്ഷപ്പെട്ടതിന് ഉപഭോക്താവിന് നഷ്ടപരിഹാരം. വൺപ്ലസ് ഫോണിന്റെ വില തിരികെ നൽകാനും നഷ്ടപരിഹാരം നൽകാനും കമ്പനിക്ക് ഉത്തരവ്. എറണാകുളം സ്വദേശിയാണ് പരാതിക്കാരൻ.
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